The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Review client support issues
|
|
Check for new problems logged by client Completed |
Evidence:
|
Check previous logs for similar problems or requests from client Completed |
Evidence:
|
Investigate and document the support issues affecting the client Completed |
Evidence:
|
Notify client of the results of investigation and provide advice and support on findings Completed |
Evidence:
|
Obtain client feedback and make changes Completed |
Evidence:
|
Provide advice on software, hardware or network
|
|
Confirm software, hardware or network requirements with client Completed |
Evidence:
|
Investigate and document a solution Completed |
Evidence:
|
Document additional requirements identified in the investigation and refer them to the client Completed |
Evidence:
|
Obtain approval from the client to implement the solution Completed |
Evidence:
|
Investigate and document the amount of technical support the client may require Completed |
Evidence:
|
Discuss and agree the level of technical support identified with the client Completed |
Evidence:
|
Arrange a time with the client when support will take place Completed |
Evidence:
|
Provide technical support as part of group or one-to-one instruction to the client Completed |
Evidence:
|
Provide manuals and help documentation to the client Completed |
Evidence:
|
Obtain client feedback
|
|
Create an appropriate evaluation or feedback form or other mechanism to gather feedback about the solution and support provided Completed |
Evidence:
|
Provide client with instructions on how to complete the form or use other means of providing feedback Completed |
Evidence:
|
Distribute the evaluation or feedback to the client Completed |
Evidence:
|
Review the feedback from the client to identify areas for improvement Completed |
Evidence:
|